Play Smart. Stay in Control.

11bed operates as Bangladesh's premier online betting and casino platform, and with that position comes a serious obligation to the players who choose to spend their time and money with us. Gambling is an entertainment activity — one that carries inherent risk. We believe that every player deserves to engage with that activity on an informed, voluntary, and controlled basis.

Our responsible gaming programme is not a regulatory checkbox. It is a set of practical tools, processes, and commitments that we apply consistently across every product on the 11bed platform — from cricket betting and live dealer games to slots, boxing markets, and beyond. Every member of our support team based in Bangladesh is trained to identify signs of problem gambling and to respond with empathy and clear guidance.

We acknowledge that gambling is not suitable for everyone. Some people are at higher risk of developing a problematic relationship with gambling due to personal circumstances, mental health, financial stress, or other factors. 11bed does not target vulnerable individuals, does not glamorise excessive gambling, and does not use marketing tactics designed to re-engage players who have self-excluded or closed their accounts for responsible gaming reasons.

Participation in any form of gambling on the 11bed platform is strictly limited to individuals who are 18 years of age or older. This is a non-negotiable requirement that applies to every player, in every region of Bangladesh, regardless of the game type or bet size.

During account registration, all players are required to confirm that they meet the 18+ age threshold. This self-declaration is followed by a formal Know Your Customer (KYC) verification process in which players must submit a valid Bangladesh National Identity Card (NID) or passport. Our verification team reviews these documents to confirm the player's date of birth before any deposit or withdrawal is processed.

If we have reasonable grounds to suspect that an account is being operated by a person under 18 — whether through a document discrepancy, an inconsistent gameplay pattern, or a third-party report — we will immediately suspend the account pending investigation. Any winnings accrued by an underage player will be withheld and any deposits returned in accordance with our Terms & Conditions.

We strongly encourage parents and guardians in Dhaka, Chittagong, Sylhet, and across Bangladesh to use available internet filtering tools such as Net Nanny, Kaspersky Safe Kids, or device-level parental controls to restrict access to online gambling platforms for anyone under 18 in their household.

11bed provides a suite of account management tools that put you in direct control of your gambling behaviour. All of these tools are accessible from within your account settings dashboard — no support ticket is required to activate them, though our team is always available to assist.

One of the most effective ways to keep gambling within safe bounds is to predetermine how much money you are comfortable allocating to the activity in a given period. 11bed's deposit limit system is built on this principle. We encourage every player to set a deposit limit from the very first session, regardless of whether they consider themselves at risk.

How to Set a Deposit Limit

1. Log in to your 11bed account.
2. Navigate to Account Settings > Responsible Gaming.
3. Select the limit type: Daily, Weekly, or Monthly.
4. Enter your preferred limit amount in Bangladeshi Taka (৳).
5. Confirm the change — the limit is active immediately.

How Limits Are Enforced

Once your deposit limit is reached, the 11bed payment gateway will decline any further deposit attempt for that period regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, Visa, or Mastercard. The limit applies across all payment channels simultaneously; it is not possible to bypass a limit by switching payment methods.

Limit Increases

We apply a mandatory 72-hour reflection period to all limit increases. If you request an increase to your daily, weekly, or monthly deposit cap, the increase will not take effect until 72 hours after the request is submitted. This delay is designed to prevent impulsive decisions made during a losing streak or emotionally heightened session from resulting in immediate access to additional funds.

Self-exclusion is the most powerful responsible gaming tool available at 11bed. It is intended for players who recognise that their gambling has become — or is at risk of becoming — problematic, and who need a firm structural barrier to prevent further play. Activating self-exclusion is a sign of strength and self-awareness, and 11bed fully supports every player who makes this decision.

Time-Out (Short-Term Break)

If you need a short pause rather than a permanent closure, the time-out feature allows you to suspend your account for a defined period:

• 24-hour time-out — access suspended until the following day.
• 48-hour time-out — a two-day break from all 11bed activity.
• 7-day time-out — a one-week cooling-off period.
• 30-day time-out — a full month away from the platform.

During a time-out, you cannot log in, deposit, or place bets. You may still contact support to arrange a withdrawal of any remaining balance.

Permanent Self-Exclusion

A permanent self-exclusion closes your account indefinitely. To request a permanent self-exclusion, contact 11bed support via live chat or email at [email protected]. Your account will be closed within one business day of your request being received. Once self-excluded, you will be prevented from opening a new account, and any marketing communications from 11bed will be permanently discontinued.

11bed will not contact a self-excluded player with promotional offers, bonus incentives, or re-engagement messages. If you receive such a communication in error after self-exclusion, please report it to us immediately.

Problem gambling develops gradually. Many players do not recognise the warning signs until the behaviour is already causing significant harm to their finances, relationships, or mental health. The list below outlines common indicators that gambling may have moved beyond entertainment and into problematic territory. These signs apply to players anywhere in Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

• You spend more money on gambling than you originally planned, and feel unable to stop once you have started a session.
• You find yourself chasing losses — increasing your bets to try to recover money you have already lost.
• You borrow money, sell possessions, or use funds set aside for essential expenses (rent, food, utilities) to fund gambling.
• You feel restless, irritable, or anxious when you are not gambling, or when you try to reduce your gambling.
• You hide the extent of your gambling from family members, friends, or colleagues — including lying about the amounts you have spent or won.
• Gambling interferes with your work, study, or family responsibilities, and you continue despite being aware of this.
• You have tried to cut back or stop gambling multiple times without success.
• You rely on gambling as a way to escape stress, depression, anxiety, or other difficult emotions.
• You feel guilt, shame, or regret after a gambling session, but return to the platform shortly afterwards.

The following questions are adapted from internationally recognised problem gambling screening frameworks. Answer honestly — there are no right or wrong responses, and the results are for your own personal awareness only. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact 11bed support or a professional support service.

Reaching out for help with a gambling problem takes courage. Whether you want to talk to someone at 11bed directly or would prefer to speak with an independent support organisation, the options below are available to you. All 11bed support interactions related to responsible gaming are handled with full confidentiality and without judgement.

External Support Resources

In addition to 11bed's own support channels, the following types of independent organisations provide confidential counselling, helplines, and structured treatment programmes for individuals affected by problem gambling. We encourage players and their families to make use of these services where available.

• National Mental Health Helpline (Bangladesh): Contact the Kaan Pete Roi helpline for emotional support and referrals to counselling services. These services are available in English and can address gambling-related distress.
• Gamblers Anonymous (GA): An international peer-support fellowship for people who want to stop gambling. GA meetings follow a 12-step recovery model and are available globally, including online meetings accessible from Bangladesh.
• GamCare: An international organisation providing information, advice, and support for those affected by problem gambling. Their online resources are in English and freely accessible.
• Trusted friends or family: Sometimes the most immediate support comes from someone close to you. If you feel comfortable, share your concerns with a family member or trusted friend. Their perspective and accountability can be genuinely helpful.
• Mental health professionals: A licensed psychologist or counsellor based in Dhaka, Chittagong, or another major city can provide structured, confidential support for gambling-related issues as part of broader behavioural health treatment.