11bed Frequently Asked Questions

Creating an 11bed account takes under three minutes. Visit the 11bed Login page, click the registration option, and fill in your mobile number, a unique username, and a strong password. You will receive a one-time verification code via SMS to confirm your number. Once confirmed, your account is active and you can make your first deposit.

11bed requires a valid Bangladesh National Identity Card (NID) or passport for full account verification (KYC). A clear photo or scan of the document — front and back — is sufficient. Verification is typically completed within one business day. Completing KYC unlocks higher withdrawal limits and ensures your funds are always accessible.

To reset your 11bed password, go to the Login page and click 'Forgot Password'. Enter the mobile number registered to your account and you will receive an SMS with a reset code. Enter the code, set a new password, and log in immediately. If you do not receive the SMS within five minutes, contact 11bed live chat support.

No. 11bed strictly permits one account per person. Creating multiple accounts is a violation of the Terms and Conditions and can result in permanent suspension of all associated accounts and forfeiture of balances. If you have accidentally created a duplicate account, contact support immediately to have the duplicate closed without penalty.

To permanently close your 11bed account, contact support via live chat or email at [email protected] and request account closure. Withdraw any remaining balance first — funds in a closed account are returned to your registered payment method within 3–5 business days. If the closure is for responsible gaming reasons, the team will also activate self-exclusion protections.

bKash deposits on 11bed are credited instantly in the vast majority of cases. Once you complete the payment on the bKash app or USSD menu and enter the transaction ID on the 11bed deposit page, your balance updates within seconds. During peak periods or network congestion, crediting can occasionally take up to five minutes.

The minimum deposit on 11bed is ৳200, regardless of the payment method used. This applies to bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfers via Dutch-Bangla Bank, BRAC Bank, or other supported institutions. There is no maximum deposit cap, though large deposits may require additional verification.

The minimum withdrawal on 11bed is ৳500. Withdrawals to bKash and Nagad are processed fastest — typically within 30 minutes to 2 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or Sonali Bank may take 1–3 business days depending on the receiving bank's processing schedule.

11bed does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction fees according to their standard tariffs. 11bed recommends checking your mobile banking app's fee schedule before initiating a transaction.

No. For security reasons, 11bed only processes withdrawals to the same payment method and account number used for deposits. This policy prevents unauthorised fund transfers and protects your balance. If you need to update your registered payment number, contact support with your KYC documents to complete the change.

To deposit via Nagad on 11bed, log in to your account and go to the Deposit section. Select Nagad as your payment method, enter the amount (minimum ৳200), and follow the on-screen instructions to complete the transfer from your Nagad wallet. Once the payment is confirmed by Nagad, your 11bed balance is updated automatically — usually within a few seconds.

Yes. 11bed offers comprehensive betting markets for Bangladesh Premier League (BPL) matches, including match winner, top batsman, total runs, wickets, and live in-play betting. BPL coverage is one of 11bed's most popular features among Bangladeshi players, with pre-match markets opening several days before each fixture.

11bed covers a wide range of cricket tournaments including the BPL, IPL, T20 World Cup, ICC ODI World Cup, The Ashes, PSL, and bilateral series featuring the Bangladesh Tigers. Both pre-match and live in-play markets are available, with competitive odds across match results, player props, innings totals, and more.

Yes. The 11bed platform is fully optimised for mobile browsers on both Android and iOS devices. The site loads quickly on mobile data connections common in Dhaka, Chittagong, Sylhet, and across Bangladesh. No dedicated app download is required — simply open your mobile browser, navigate to 11bed.vip, and the responsive layout adapts automatically to your screen.

The RTP on 11bed slots varies by game and provider. Most slots from Pragmatic Play, NetEnt, and Microgaming available on 11bed carry RTPs between 95% and 97.5%, which is competitive with international standards. Each game's individual RTP is listed in its paytable or information panel within the game itself.

All games on 11bed use certified Random Number Generator (RNG) technology supplied by reputable third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. These providers are independently audited for fairness. 11bed does not alter game outcomes and has no ability to influence RNG-certified results.

11bed's live casino section — powered primarily by Evolution Gaming and Ezugi — includes live Baccarat, live Roulette, live Blackjack, live Andar Bahar, live Teen Patti, and game show titles like Crazy Time and Mega Ball. Tables are streamed in HD with professional dealers and are accessible around the clock.

11bed offers a welcome bonus on a new player's first deposit. The exact bonus percentage and maximum cap are shown on the Promotions page at the time of registration. Bonus funds are credited to your account automatically after your qualifying deposit clears. Always read the specific terms displayed for the current offer, as promotions may be updated periodically.

A wagering requirement (also called a rollover or playthrough) specifies how many times you must bet the bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 in qualifying bets. On 11bed, full wagering requirement details are disclosed in each promotion's individual terms.

Yes. All bonuses on 11bed carry an expiry date, which is clearly stated in the individual promotion terms. If the wagering requirement is not met before the bonus expires, the bonus balance and any winnings derived from it are forfeited. 11bed recommends players read and note the expiry timeline before accepting any bonus offer.

Yes. 11bed rewards regular players through a loyalty programme where consistent wagering earns points redeemable for bonus credits, free spins, and exclusive promotions. Higher activity levels unlock VIP tiers with personalised benefits including faster withdrawals, dedicated account managers, and invitation-only seasonal bonuses. Details are available on the Promotions page.

In most cases, yes — 11bed bonus funds can be used across sports betting markets including cricket, as well as slots and live casino games. However, certain promotions may restrict bonus play to specific game categories. Always check the eligible games or sports listed in the terms of the individual offer before placing bonus-funded bets.

11bed is a safe and secure online platform that uses 128-bit SSL encryption to protect all player data and financial transactions. The platform operates under internationally recognised fair play standards and partners exclusively with certified game providers. Players are responsible for understanding the legal status of online gambling in their own jurisdiction before registering.

11bed protects player data using SSL/TLS encryption on all connections, meaning your personal information and payment details are never transmitted in plain text. Account passwords are stored using one-way cryptographic hashing. 11bed does not sell or share player data with third parties for marketing purposes. See the Privacy Policy for full details.

You must be at least 18 years old to register and play on 11bed. Age verification is required during the KYC process, and 11bed cross-checks identity documents to confirm eligibility. Any account found to belong to a person under 18 will be immediately suspended and deposits returned in line with our Terms and Conditions.

To self-exclude from 11bed, contact support via live chat or email at [email protected] and request a self-exclusion. Your account will be closed within one business day and you will be blocked from re-registering. 11bed will also remove you from all marketing communications. Short-term time-out options (24 hours to 30 days) are also available directly in your account settings.

Yes. 11bed allows players to set daily, weekly, or monthly deposit limits directly from the responsible gaming section of the account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours after a change request, ensuring the tool genuinely protects players who need it. Limits can be lowered at any time with immediate effect.