11bed Privacy Policy

When you interact with the 11bed platform — whether by creating an account, placing a bet, making a deposit, or contacting our support team — we collect personal data in order to provide our services safely and in compliance with our obligations. The categories of data we collect are described below.

Account Registration Data

When you register an account with 11bed, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth — used solely to verify that you meet the 18+ age requirement.
• Residential address — including district, city, and postal code within Bangladesh.
• Mobile phone number — a Bangladesh-registered number, used for account authentication and communication.
• Email address — used for account notifications, security alerts, and promotional communications (where consent has been given).
• Username and encrypted password — credentials used to access your 11bed account.

Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may collect scanned copies or photographs of:

• Bangladesh National Identity Card (NID) — front and back.
• Valid passport — biographical data page.
• Driving licence with photograph.
• Recent utility bill or bank statement confirming residential address.
• Screenshot or confirmation of mobile banking accounts (bKash, Nagad, Rocket, Upay) used for transactions.

Financial Transaction Data

We record details of all deposits and withdrawals made through your 11bed account. This includes the amount transacted, the payment method used (e.g., bKash number, Nagad account, bank account reference), the date and time of the transaction, and the transaction reference number issued by the payment provider. We do not store full payment card numbers; card payments are processed via PCI-DSS-compliant payment gateways that tokenise card data before it reaches our systems.

Gameplay and Betting Activity

We maintain records of your betting and gaming activity on the 11bed platform, including wagers placed, games played, outcomes, session durations, and any bonuses claimed. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.

Device and Technical Data

When you access 11bed, our systems automatically collect certain technical information, including your IP address, device type, browser type and version, operating system, and session timestamps. This data is used for security monitoring, fraud prevention, and service optimisation. It does not, by itself, identify you as a named individual, but may be combined with account data to investigate suspected fraudulent activity.

Communications Data

When you contact 11bed via live chat, WhatsApp, or email, we retain a record of that correspondence, including the content of messages and the date and time of contact. This is used to resolve disputes, improve our support service, and maintain an audit trail of customer interactions.

11bed processes your personal data only for legitimate, clearly defined purposes. We do not process data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are set out below.

Marketing communications: We will only send you promotional emails, SMS notifications, or WhatsApp messages regarding 11bed offers, bonuses, or new game launches if you have actively opted in to receive such communications during registration or through your account settings. You may withdraw consent at any time by updating your notification preferences in your account dashboard or by contacting the support team. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

11bed does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, in order to operate our platform effectively and comply with our legal obligations, we share certain categories of data with carefully selected third-party service providers and, where legally required, with authorities.

Service Providers

We work with a limited number of third-party service providers who process data on our behalf. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Visa/Mastercard gateway operators — who receive only the transaction data necessary to process your payment.
• Identity verification providers: Third-party KYC platforms that assist in verifying NID documents and checking against sanctions and politically exposed person (PEP) lists.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios whose software is integrated into the 11bed platform. These providers may receive a session token and anonymised player identifier to facilitate gameplay but do not receive your name, address, or payment details.
• Customer support platforms: Tools used to manage live chat and WhatsApp communication may store conversation transcripts on third-party servers. These providers are bound by data processing agreements with 11bed.
• IT and hosting infrastructure: Cloud infrastructure and content delivery network (CDN) providers that host the 11bed platform and serve it to users across Bangladesh.

Legal Disclosure

11bed may be required to disclose personal data to competent authorities — including financial intelligence units, law enforcement agencies, or courts — where we receive a lawful request or court order requiring us to do so. We will notify you of such a disclosure where we are legally permitted to do so.

Business Transfers

In the event that 11bed undergoes a business restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address associated with your account.

11bed uses cookies and similar tracking technologies to make the platform function correctly, to remember your preferences, and to understand how users navigate our site. This section explains what cookies we use and why.

What Are Cookies?

A cookie is a small text file that a website places on your device when you visit it. Cookies allow the website to recognise your device on subsequent visits and to store certain preferences or session data. Cookies themselves do not contain executable code and cannot be used to spread malware.

Types of Cookies We Use

Strictly necessary cookies are essential for the platform to function and cannot be disabled. All other cookie categories may be managed through your browser settings. Most modern browsers allow you to block or delete cookies; however, doing so may affect the functionality of your 11bed account (for example, you may need to log in on every visit if session cookies are blocked).

11bed does not use advertising cookies or cross-site tracking technologies that follow your activity across other websites. We do not participate in third-party retargeting networks.

The security of your personal data is a top operational priority at 11bed. We implement a layered approach to data security, combining technical controls, organisational policies, and regular review processes to protect the data we hold on your behalf.

Technical Safeguards

• Encryption in transit: All data exchanged between your browser or app and 11bed's servers is encrypted using TLS 1.2 or higher (256-bit). Our SSL certificate is maintained and renewed to the current industry standard at all times.
• Encryption at rest: Sensitive data fields — including identity document images, payment account references, and passwords — are encrypted at rest using AES-256 encryption on our database infrastructure.
• Password hashing: Account passwords are never stored in plain text. We use a modern, salted cryptographic hashing algorithm so that even in the unlikely event of a data breach, raw passwords cannot be recovered from stored hashes.
• Access controls: Access to production systems and personal data is restricted to authorised personnel on a need-to-know basis. Multi-factor authentication is enforced for all administrative access.
• Intrusion detection: Our platform is monitored continuously for anomalous access patterns, brute-force attempts, and other indicators of compromise.

Organisational Safeguards

• All staff who handle personal data receive data protection training as part of their onboarding and on an ongoing basis.
• Third-party service providers who process data on behalf of 11bed are subject to due diligence assessments and are required to maintain appropriate security standards under the terms of their data processing agreements.
• In the event of a confirmed data breach that is likely to affect the security or privacy of your personal data, 11bed will notify affected users without undue delay via the email address associated with their account, and will take immediate steps to contain and remediate the breach.

As a 11bed account holder, you have a number of rights in relation to the personal data we hold about you. These rights are outlined below. To exercise any of these rights, please contact the 11bed support team — all requests are handled by a human team member and will be acknowledged within five (5) business days.

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within a reasonable timeframe.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain details directly through your account settings.
• Right to Erasure: You may request that we delete your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing was unlawful. Please note that we may be legally required to retain certain data (for example, financial transaction records) notwithstanding an erasure request — we will explain the applicable retention obligations clearly in our response.
• Right to Restrict Processing: You may request that we restrict our processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your data in a machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to processing based on legitimate interests, and to object at any time to the processing of your data for direct marketing purposes. Where you object to marketing, we will act on your request immediately.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11bed retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law and regulatory obligations. The following retention schedule provides a general overview; specific circumstances may result in data being held for shorter or longer periods.

When personal data reaches the end of its applicable retention period, it is either permanently deleted from our systems or irreversibly anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, the resulting anonymised dataset is used solely for aggregate statistical analysis and cannot be used to re-identify any individual.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 11bed processes your personal data, please contact our support team using one of the channels below. We treat all privacy-related enquiries as a priority and will respond with a substantive answer, not a form letter.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the on-site support widget
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Support Hours: 00:00 – 23:59 Bangladesh Standard Time (BST, UTC+6), every day of the year

When contacting us about a privacy matter, please include your registered username or the email address associated with your account so that we can locate your records and respond accurately. You do not need to provide your password or any financial details when making a privacy enquiry.

11bed may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. Where material changes are made, we will notify registered users via their account email address and update the "Last Reviewed" date at the top of this page. We encourage you to review this page periodically. Continued use of the 11bed platform following notification of an updated Privacy Policy constitutes acceptance of the revised terms.